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 Refund
a Credit Card – Select this option to return
funds to a credit card as a refund for a previously entered,
settled transaction. Refunds require the valid gateway-assigned
transaction ID of the original transaction, the credit card
number and amount. Refunds cannot be submitted for voided,
declined, or errored transactions. The amount of the refund
should not exceed the amount of the original transaction.
If multiple refunds have been issued for the same original
transaction, then the sum of all refunds may not exceed
the total amount of the original transaction.
The following two options will also appear if you have
enabled your account to accept eCheck
transactions:
-
Debit a Bank Account – Select
this option to debit a purchase to a customer’s
bank account. Debits require a routing number, bank account
number, and amount. In addition, these transactions should
also include a bank account type (Checking or Savings),
and name on the bank account (name of individual or company
on file with the bank). (Note: These fields are optional,
but we recommend that you include them).
- Refund a Bank Account – Select
this option to return funds to a customer’s bank account
as a refund for a previously entered transaction. Refunds
require the valid gateway-assigned transaction ID of the
original transaction, routing number, bank account number
(you may include only the numbers that are not masked, ex.,
1234, without the Xs; OR the entire number as provided to
you directly by the customer), and amount. The Payment Gateway
will validate the original transaction ID provided to make
sure that it exists and is eligible for a refund. The Payment
Gateway will also verify that the bank account number entered
for the refund matches the bank account number provided
for the original transaction. The amount of the refund may
not exceed the amount of the original transaction. If multiple
refunds have been issued for the same original transaction,
then the sum of all refunds may not exceed the total amount
of the original transaction.
Step 2: Select a Transaction
Type (optional)
-
If you select Charge a Credit Card as your method of
payment, you must also specify the transaction type. Select
one of the following:
-
Authorize and Capture – Transactions of this type
will be authorized and automatically submitted for settlement.
-
Authorize Only – Transactions of this type are
authorized, but are not automatically submitted for settlement.
These transactions remain in an Authorized/Pending Capture
state until a capture action is performed against the
transaction. Once a capture action is performed, the transactions
will be submitted for settlement. These transactions will
expire if they are not captured within 30 days.
- Capture Only - These transactions have been authorized
outside of the Payment Gateway. An authorization code is
required.
Note: Authorize and Capture is the default Transaction
Type.
Step 3: View and Enter
Transaction Information
The fields that appear on this page are determined by the
settings that you have customized for your account as well
as field requirements determined by your processor. All
required fields are indicated with an asterisk (*). You
must provide a valid value in all required fields in order
to submit the transaction. All other fields that appear
are optional.
The sections below describe the most commonly used fields
within Virtual Terminal. Additional or fewer fields may
also appear on this page based on your Virtual Terminal
settings and the requirements of your processor.
Note: We recommend that you use versions 4.5 and higher
of either Netscape or Internet Explorer in order to fully
utilize this feature.
Payment/Authorization Information
This section describes information associated with
the payment method and authorization of the transaction. The
fields in this section include:
- Credit Card Number – Credit card number of
the customer. The Payment Gateway will only accept card
numbers that correspond to the listed card types.
- Expiration Date – Month and year expiration
date of the credit card. This should be entered in the format
of MMYY. For example, an expiration date of July 2005 should
be entered as 0705.
- Amount – Displays the total transaction amount
charged to the user's card.
- Currency – This is the currency for which
the amount is authorized.
- Card Code – The three- or four-digit code
assigned to a customer's credit card number (found either
on the front of the card at the end of the credit card number
or on the back of the card).
- Recurring Billing Transaction – This indicates
whether the Payment Gateway should process the transaction
as recurring billing.
In the case of eCheck.Net transactions, selecting Debit a
Bank Account will display the following fields in this section
in addition to Amount and Currency:
- ABA Routing Number – This is the number that
identifies the financial institution associated with a customer’s
bank account.
- Account Number – This is the customer’s
bank account number.
- Bank Account Type – This indicates the type
of account, Checking or Savings.
- Bank Name – This indicates the name of the
customer's bank.
Order Information
This section allows you to input specific information associated
with an order or invoice. Fields available in this section
are Invoice Number and Description.
Customer Billing Information
This section allows you to enter the customer’s billing
information associated with the transaction. Fields available
in this section are: Customer ID, First Name,
Last Name, Company, Address, City,
State/Province, Zip Code, Country, Phone
Number, Fax Number, Email Address.
Shipping Information
This section allows you to enter the customer's shipping information
associated with the transaction. Fields available in this
section are: First Name, Last Name, Company,
Address, City, State/Province, Zip
Code, Country, Phone Number.
If the shipping information is the same as the customer billing
information, you may also check the box labeled "Same
as information entered in Billing Information."
Additional Details
This section allows you to enter additional details for the
transaction such as Tax, Freight and Duty Amounts, Tax Exempt
status, and a Purchase Order Number, if applicable. This information
is typically entered to support Level 2 Data requirements
for purchase cards.
Step 4: Click
Submit.
Step 5: The
Payment Gateway will return a response regarding the status
of the transaction. If the transaction is approved, you will
receive a message indicating that the transaction is approved
with a link to more details. If your transaction is declined,
you will receive a message indicating that the transaction
was declined during authorization. If an error occurs during
processing or if your transaction contains invalid data, you
will receive an error message. |
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